Coaching Playbook

Coaching guidance for your 2 reviewed employees

Team Coaching Overview

1

Underperformers

0

New in Role

0

Top Talent

1

Strong Performers

Underperformers

Focus on clear, measurable expectations and high-frequency feedback. Diagnose root causes before escalating.

Do's

  • • Be specific about what 'good' looks like
  • • Check in frequently with behavioral feedback
  • • Offer support and resources for improvement

Don'ts

  • • Don't avoid the tough conversation
  • • Don't assume the person can't improve without investigation
  • • Don't set vague expectations

Strong Performers

Reliable contributors who deserve recognition and engagement. Prevent stagnation by deepening expertise.

Do's

  • • Recognize their consistent contributions
  • • Offer mastery and mentoring opportunities
  • • Check in on engagement and motivation

Don'ts

  • • Don't neglect them for flashier talent
  • • Don't assume they don't want to grow
  • • Don't let their work become invisible

Individual Coaching Cards

Eris Esparza

Key Player / Strong Performer
Moderate Risk
Development & challenge

How to coach this person

  • Invest in development opportunities and stretch assignments
  • Balance recognition with challenge to maintain motivation
  • Discuss career aspirations and create a concrete growth plan

Conversation openers

"You're doing great work and I want to explore how we can stretch your skills even further."
"Let's talk about your career goals and how we can build toward them together."

A

Underperformers
Low Risk
Clarity & accountability

How to coach this person

  • Emphasize clarity of expectations, frequent check-ins, and specific feedback
  • Focus on root-cause diagnosis: skill gaps, motivation, or willingness to change
  • Set short deadlines for improvement milestones and review together regularly

Conversation openers

"I want to have an open conversation about how things are going and what support would help you succeed."
"Let's talk about what's working and where we can close the gap together."